For one UK mobile line, request a PAC by texting PAC to 65075 when you want to retain the number. If you are switching without keeping it, text STAC to 75075 instead. Multi-number accounts can need an online or phone request.
Check the relevant details
Read the information returned, including any leaving obligations. The code lasts 30 days and must be given to the receiving provider. Merely obtaining a code does not complete the move.
Look for the important distinction
Ofcom says the receiving provider must complete the switch within one working day. Keep both SIMs available during the process and test calls and messages afterwards. Separate device obligations can continue.
What this means for your decision
In most cases, a number can still be transferred within one month after cancellation. Contact the former provider promptly if this applies. Update important recovery contacts and retain the final account record.
Prepare three notes before a call
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